Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 2–3 business days. During high-volume times (such as sales or holidays), processing may take slightly longer.
Do you offer shipping outside the United States?
Currently, we primarily ship within the U.S. For international orders, please get in touch with us at contact@essentialmoments.online to discuss options.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package every step of the way.
Products & Ingredients
Are your products natural?
Yes! At Essential Moments, we use the finest natural and high-quality ingredients, including nourishing butters, plant oils, clays, and herbs.
Are your products safe for sensitive skin?
Most of our products are gentle and safe for sensitive skin. However, since everyone’s skin is unique, we recommend doing a patch test before full use.
Do you use animal products or test on animals?
No. Our products are cruelty-free and never tested on animals. Many of our items are vegan-friendly, with the exception of those containing ingredients like honey or silk.
Returns & Exchanges
Do you accept returns or exchanges?
Due to the nature of personal care products, we cannot accept returns once items are opened or used. If your product arrives damaged or incorrect, please reach out to us within 7 days of delivery, and we’ll make it right.
What if I have an issue with my order?
Contact us at contact@essentialmoments.online with your order number and details. We’ll be happy to assist you.
Product Use & Care
How should I store my soaps and body products?
To extend the life of your soap, keep it in a dry, well-ventilated area between uses. Store body butters, oils, and other products in a cool, dry place away from direct sunlight.
What if I have an issue with my order?
Yes. Our Yoni Soap and Yoni Oil are formulated with gentle, balancing ingredients suitable for regular use. Always listen to your body and adjust as needed.
Do your products have an expiration date?
Since our products are made with natural ingredients and without harsh preservatives, we recommend using them within 6–12 months for the best experience.
Custom & Wholesale
Do you offer custom orders?
Yes, we can create customized gift sets, wedding favors, or bulk orders. Contact us directly to discuss your needs.
Do you offer wholesale opportunities?
Absolutely! If you’re interested in carrying Essential Moments products in your store, email us at contact@essentialmoments.online for wholesale inquiries.